Privacy Policy
How MainTrackr collects, uses, and protects your information
Last updated: October 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Account information (name, email, company details)
- Contractor and property data you add to the platform
- Usage data to improve our services
- Communications when you contact support
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Communicate with you about products, services, and updates
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share your information in the following situations:
- With your explicit consent
- With service providers who assist in operating our platform (Stripe for payments, Clerk for authentication)
- To comply with legal obligations or protect rights and safety
- In connection with a business transfer or acquisition
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is encrypted in transit and at rest. Payment information is processed securely through Stripe and is never stored on our servers.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Upon account deletion, personal information is removed within 30 days. Backup copies are purged within 90 days.
6. Your Rights
You have the right to:
- Access and download your personal information
- Update or correct your account details
- Delete your account and associated data
- Opt out of marketing communications
To exercise these rights, contact us at contact@aurelis.ca.
7. Third-Party Services
MainTrackr uses trusted third-party services to provide secure payment processing and user authentication:
- Stripe for payment processing. Your payment information is handled securely by Stripe and is never stored on our servers. Learn more in the Stripe Privacy Policy.
- Clerk for user authentication and account management. Clerk securely manages your login and account data. Learn more in the Clerk Privacy Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email and update the "Last updated" date at the top of this policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Aurelis Solutions Inc.
Email: contact@aurelis.ca
Website: aurelis.ca